Support / Service Policies

Boost Mobile Warranty Policy

Your Boost Mobile phone is covered under a limited warranty. This limited warranty may include the Product accessories and battery included in your phone packaging. To obtain more specific warranty information about your phone and to request in warranty service, please reference your User Guide which can be found by clicking here.

For non-BlackBerry® smartphone customers, please contact the appropriate equipment manufacturer for warranty return instructions as explained in your User Guide.

If you have a BlackBerry smartphone from Boost Mobile, please contact Boost Customer Care at 888-266-7848 for any in warranty issues. Click here to view the Boost Mobile warranty policy for BlackBerry smartphone users.

iDEN Series Phone Models Original Equipment Manufacturer Length of Warranty
i1 Motorola 12 months
i290 Motorola 90 days
i296 Motorola 90 days
i335 Motorola 12 months
i410 Motorola 90 days
i425 Motorola 12 months
i570 Motorola 90 days
i465 (Clutch) Motorola 90 days
i465g (Clutch) Motorola 90 days
i776 Motorola 12 months
i776w Motorola 12 months
i830 (retro series) Motorola 12 months
i856 (Debut) Motorola 90 days
i856 white (Debut) Motorola 90 days
i9 (Stature) Motorola 12 months
i9 red (Stature) Motorola 12 months


CDMA/CDMA X Series Phone Models Original Equipment Manufacturer Length of Warranty
c290 Motorola 12 months
w385 Motorola 12 months
KRZR Motorola 12 months
Bali Motorola 90 days
Rambler Motorola 90 days
SANYO Mirro SCP3810 SANYO by Kyocera 12 months
SANYO Incognito SCP6760 SANYO by Kyocera 12 months
SANYO Juno SCP 2700 SANYO by Kyocera 12 months
Blackberry® Curve 8330 RIM 12 months
Blackberry® Curve 8530 RIM 12 months
Rant Samsung 12 months
Seek Samsung 12 months
Factor Samsung 12 months
LG102 LG 12 months
LG Rumor Reflex LG 12 months
LG Marquee LG 12 months
Samsung Galaxy Prevail Samsung 12 months
Samsung Replenish Samsung 12 months
Samsung Transform Ultra Samsung 12 months
ZTE Warp ZTE 12 months
HTC EVO Design HTC 12 months

*Length of warranty coverage is determined from the original date of purchase by the first consumer purchaser of the product.

Boost Mobile warranty policy for BlackBerry smartphone users
Your BlackBerry smartphone User Guide contains a lot of helpful information for setting up, using, and troubleshooting various features and services supported on your phone. We encourage you to review the User Guide information. If you are still unable to resolve your problem or have an issue covered by the manufacturer's warranty, please contact Boost Customer Care at 1-888-266-7848. To determine if your issue is covered by the manufacturer's warranty, please see the BlackBerry User Tools CD.

Should we send you a replacement phone due to an in-warranty phone claim, you will have 14 days from the time you receive your replacement BlackBerry smartphone package to ship your original BlackBerry smartphone back to us in the return envelope provided. If you do not ship your original BlackBerry smartphone within 14 days, your Boost service will be suspended and you will lose any money in your account as a result. Additionally, both your replacement phone and original phone will be blocked from future use.

If your phone's defect or damage is NOT covered by the manufacturer's warranty, your account may be charged a $150 repair fee.

Please note that once you return your original phone to us, we cannot return it to you.

Boost Mobile is the no-contract wireless company offering services on dependable nationwide network with straightforward pricing and a full suite of high-quality phones. Boost-branded wireless phones are available nationwide at nearly 20,000 major retail and independent wireless dealer locations.